CHARLESTON, SC, March 14, 2016 – Dr. Richard K. Hammer presented GI Patient Experience 3.0: “Getting Serious” is the Silver Bullet at the 6th Annual GI Roundtable held in Fort Worth, TX on March 10-12, 2016.
During his presentation, Dr. Hammer discussed how gastroenterologists can enhance their economics and reduce their liability exposure through patient satisfaction and engagement and provided practical examples of five-star service excellence, proper documentation and effective post-adverse event communication.
Dr. Hammer is a board certified physician with more than 20 years of experience in health care delivery and the business of medicine. He has experience creating and implementing practical solutions for health plans, employers groups, integrated medical systems, private physician groups and insurers. He served as Vice President of Clinical Market Development for BlueCross where he developed and led a market facing team of physician medical directors focused on accountable care, physician engagement, health plan customers and broker/consultant relations.
SE Healthcare Quality Consulting is a physician-owned quality, safety and reimbursement consulting firm headquartered in Charleston, SC. It’s consultants and directors are experienced clinicians holding national leadership positions in a variety of medical and surgical specialties.
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